Privacy Policy

Effective Date: September 26, 2026
Welcome to Malaysiawide.com (the “Platform”), the premier digital discovery directory designed to help users find places to visit, things to do, and upcoming events across Malaysia. This Platform is owned, engineered, and managed by Mediawide Limited, NG (“we,” “us,” or “our”).
We respect your privacy and are committed to safeguarding your personal data. This Privacy Policy outlines how we collect, use, process, disclose, and protect your information when you visit our website, utilize our directories, register a user profile, or claim a merchant business listing.
By accessing or using the Platform, you acknowledge the terms of this Privacy Policy. If you do not agree with these terms, please discontinue the use of our services.

 

1. Compliance with the Malaysia Personal Data Protection Act (PDPA)

We process and protect your personal information in strict accordance with the Malaysia Personal Data Protection Act 2010 (PDPA) and the Personal Data Protection (Amendment) Act 2024.
In compliance with Section 7 of the PDPA (Notice and Choice Principle), this policy outlines your rights and our statutory obligations regarding your data. This policy is written in English and can be provided in Bahasa Melayu upon request to fulfill local statutory requirements.
We strictly adhere to the Seven Data Protection Principles mandated by the Malaysian Department of Personal Data Protection (JPDP):
 
  1. General Principle: Data is processed only with your explicit, informed consent.
  2. Notice & Choice Principle: We provide clear notice about what data is collected and how you can opt out.
  3. Disclosure Principle: Data is never disclosed to unauthorized third parties without separate consent.
  4. Security Principle: We maintain robust technical safeguards to prevent data loss or unauthorized access.
  5. Retention Principle: Personal records are deleted or anonymized once platform operational needs are met.
  6. Data Integrity Principle: We take steps to keep all directory and user records accurate and complete.
  7. Access Principle: You retain the definitive right to view, correct, or delete your stored records.

2. Information We Collect

To keep our discovery directory functional, accurate, and localized, we collect three categories of information:
 

A. Information You Directly Provide

  • Account Registration: When creating a user profile, we collect your name, email address, password, and preference tags.
  • Merchant and Business Listings: If you claim, submit, or manage a business profile or local event, we collect business names, registration numbers, contact numbers, email addresses, physical addresses, operating hours, and uploaded media.
  • User-Generated Content: Ratings, reviews, forum comments, tips, or event descriptions you publish publicly on our directories.

B. Information Collected Automatically

  • Geolocation Data: With your explicit browser or device permission, we track precise or approximate geographic locations to help you find nearby workspaces, cafes, attractions, or live events.
  • Log and Device Data: Our servers automatically record your IP address, browser type, device type, operating system, referring URLs, pages viewed, and time spent on the Platform.
  • Cookies and Web Beacons: We use essential, analytical, and marketing cookies to manage sessions, remember language preferences, and analyze platform traffic trends.

C. Information Under the 2024 PDPA Amendments

  • We track specific user authentication identifiers or data classes mandated under the updated legal definitions of biometric or sensitive personal information where security verification is required.

3. How We Use Your Information

We utilize your information to maintain a reliable, industry-standard directory database. Specifically, your data is processed to:
 
  • Verify, publish, and audit business profiles and event submissions.
  • Provide localized search results and personalized city discovery recommendations.
  • Facilitate merchant profile ownership claims and handle customer support tickets.
  • Monitor, moderate, and filter spam reviews, fraudulent listings, or malicious activities.
  • Deliver premium advertising, sponsored homepage features, or targeted newsletters if you have explicitly opted in.
  • Fulfill legal compliance audits, infrastructure security checks, and enforce terms under Mediawide Limited, NG.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties. We only share information under the following limited conditions:
 
  • Publicly Displayed Content: Any business contact details, addresses, operating hours, and user reviews you explicitly submit to public directories are visible to all web visitors.
  • Vetted Service Providers: We share data with reliable third-party infrastructure providers who assist us with web hosting, map API integrations, email delivery, database security, and automated content moderation. All such vendors are legally bound to protect your data.
  • Cross-Border Data Transfers: Because Malaysiawide.com is governed by Mediawide Limited, NG, data collected from users in Malaysia may be transferred, processed, and backed up in international data centers. We ensure all global transfers strictly adhere to the Cross-Border Personal Data Transfer (CBPDT) Guidelines to guarantee identical protection levels worldwide.
  • Legal & Corporate Obligations: We may disclose data if required by valid legal processes, law enforcement agencies, or to safeguard the legal rights, safety, and property of Mediawide Limited, NG, our users, or the public.

5. Mandatory Breach Notifications

In accordance with strict international cybersecurity frameworks and local regulations, Malaysiawide.com utilizes active security incident monitoring. In the event of a significant data breach affecting our system infrastructure or compromising user records, we will issue a formal Data Breach Notification to the Malaysian Personal Data Protection Commissioner and all affected individuals within the mandatory 72-hour regulatory window.

 

6. Your Rights and Choices

As a data subject under Malaysian and international privacy laws, you hold absolute authority over your records:
 
  • Right to Access & Rectification: You can request a comprehensive breakdown of your stored personal data or correct inaccurate information through your user profile dashboard.
  • Right to Portability: You have the right to request a copy of your registered profile data in a structured, machine-readable format.
  • Right to Erasure (De-registration): You can permanently delete your user account or withdraw a claimed business listing by submitting an explicit request to our support desk.
  • Right to Object & Restrict: You can revoke location tracking permissions via your browser settings or opt out of direct marketing emails at any time by clicking the “Unsubscribe” link.

7. Data Retention and Security

  • Security Infrastructure: We deploy standard Secure Sockets Layer (SSL) encryption, firewalls, and isolated database access controls to defend your data against accidental loss, unauthorized alteration, or disclosure.
  • Retention Limits: Personal profile data is retained only for as long as your account remains active. Public business directory listings and verified landmark assets are preserved continuously to maintain database accuracy for the general public, unless a formal removal request is approved by our listings quality team.

8. Changes to This Privacy Policy

We may modify or update this Privacy Policy periodically to match changes in our business model, directory operations, or updated regional data regulations. When changes are made, we will immediately update the “Effective Date” at the top of this document. Continued use of the platform after updates implies acceptance of the revised policy.

 

9. Contact Our Data Protection Officer (DPO)

To exercise your statutory data rights, resolve data integrity complaints, or ask specific technical questions about how your personal details are processed, please contact our designated privacy officer:
 
  • Attention: Data Protection Officer (DPO), Malaysiawide Operations
  • Email: support@malaysiawide.com
  • Corporate Entity: Mediawide Limited