Help Center
Welcome to the Malaysiawide.com Help Center. Whether you are an explorer trying to find your next weekend activity or a local merchant managing a business profile, we are here to support you.
Our platform is engineered and operated by Mediawide Limited, NG, to deliver a smooth, reliable discovery directory experience across all of Malaysia. Find answers to common technical queries below or connect directly with our support desk.
🗺️ Help for Explorers
To get localized recommendations, ensure you grant location access permissions when prompted by your web browser or mobile device. Our platform will automatically display nearby cafes, workspaces, and tourist attractions based on your real-time coordinates.
If you discover a location with outdated operating hours, an incorrect map pin, or a venue that is permanently closed, please click the “Report Issue” flag button located directly on that specific listing page. Our Quality Officer will review and correct the database within 24 hours.
Yes. To maintain an industry-standard directory, all community reviews undergo automated filtering alongside human validation to remove spam, explicit content, or fake business ratings.
💼 Help for Merchants & Event Organizers
- Search for your business name using the main directory search bar.
- Open your business profile page and click the “Claim This Listing” link.
- Submit proof of ownership (such as a business registration document or official email).
- Our Onboarding Specialist will verify your request and hand over dashboard control within 1–2 business days.
Every new venue or event submission undergoes data integrity checks. Our team verifies the address, contact information, and categories before publishing. Approvals typically take 12 to 24 hours.
Yes. Managing your business hours, editing text descriptions, updating phone numbers, and replacing gallery photos on your basic profile remains completely free of charge.
🔒 Privacy, Security, & Data Compliance
All data stored on Malaysiawide.com is secured using high-grade SSL encryption and isolated database frameworks. Our data handling strictly complies with the Malaysia Personal Data Protection Act (PDPA).
Yes. You retain the absolute right to erasure under local privacy laws. To permanently clear your user profile or remove a business entity from our records, please submit a formal request to our privacy desk at
support@malaysiawide.com.✉️ Contact Our Support Operations
If you cannot find the answer to your question above, please reach out to our active operational units:
- For Technical Issues & Account Access:
support@malaysiawide.com - For Onboarding & Vendor Profiles:
support@malaysiawide.com - For Listing Corrections & Quality Control:
support@malaysiawide.com - Corporate Governance: Mediawide Limited